Crisis of labour and estimation of its intensity in bank operations (methodological recommendations)

In this paper the questions of labourcrisis origin due to the general intensification of labour on the basis of technique and technology deepening caused by technologicalprogress are actualised. The phenomena of labour intensification are more distinctively revealed in operational activity of service in acommercial bank. Labour intensification of operational personnel consists in complication of bank operations and technologies; in moreintensive assignment caused by the increase of a working day length and at the same time by a sudden increase of the volume ofinquiring clients, by the inequality of their arising; at a taut meter of labour connected with the appearance of necessity for makingoperations in an emergency regime by the clients' request; in constant control over the working process, large operational risks causedby the increase of operational rate and the volume of operations in a unit of working time; and, as a consequence, in the increase ofdemands to the qualification and level of education due to widening the stage of labour, the necessity of conterminal professionsmastering for insurance of substitutability inside a work collective. High intensive conditions of labour of operational employees areoften accompanied by a low level of salaries, which inevitably forms the main features of labour crisis: the conversion of labour fromthe basis of life and development into a means of survival, labour inactivity connected with the absence of conditions for employees'development. These features of labour crisis speak for the necessity of organizational mechanism formation to compensate a high levelof labour intensity. First of all, it is necessary to create adequate organizational conditions for the maintenance of a normal level oflabour working assignment, labour intensity of employees. In the process of labour intensity investigation carried out in a commercialbank the instrumentality of rate fixing has been used - motion and time study as a method of work time expenditures measurement. Thestandard values of working rate have been worked out, which are considered to be the basis for standards of time for the operationsfulfillment establishment. The standard of time is essential for the account of normative volume of operations fulfillment during aworking day, on the basis of which a physical level of working assignment and its deviation from standard can be revealed. As a resultof comparison between physical results of labour and standard ones, we can make a conclusion about the level of working assignmentand take adequate steps for stimulation of labour intensity increase in skilled personnel achieving the high level of production. So, theadequate organization of labour and the increase of employees' quality of life are considered to be a compensation way for conflictresolution of labour subtraction, for the increase of its effectiveness and the improvement of its results. The question is about theexistence of a dual task in the sphere of labour organization and effectiveness: more rational combination of the working processconstituents permitting to provide an optimal level of labour intensity in conditions of its intensification, and to reveal and eliminatedifferent social problems, which provoke labour crisis of employees.

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