Supporting Center for Students with Disabilities as a project office: basic practicesand recommendations

The paper addresses the problem of building a knowledge base in support of the SupportingCenter for Students with Disabilities (SCSD). The center, which began to work in TUCSR, has no permanent staff, its work issupporting by students from the project teams. This approach has both advantages and disadvantages. One of the main drawbacks is the needto constantly train new employees basic techniques and methods. In this situation it becomes necessary to create a knowledge base, to whichcould handle each new employee of the Centre. Using such a database reduces the time between the formation of a new team and bringing itto the project, reduces the risk of failure in the organization, generally increases the success of activities undertaken by the Center. This papercontains an analysis of experience adapting reception center accumulation and transfer of knowledge, which are used in IT-design, such asmind maps, documentation of the necessary data, iterative reporting, etc. Authors disclose the concept of "cold" and "hot" communications,affirms the principle of "from hot to cold communications. Also, the article describes the authors' own developments, such as analysis ofcodirectionality The practical application of these techniques will allow the head of such an organization successfully collect and transmitknowledge about the main activities.

Keywords

Authors

References