Bykova Tatiana A. «Technologies of work with citizens’ appeals to the Administration of Tomsk Oblast» // Tomsk State University Journal 2018. №427 C.105-112
Kolchenko Olga A., Bryukhanova Elena A. «The Main Directions of Archiving Informatization in the Context of Electronic Society Development» // Tomsk State University Journal 2019. №443 C.114-118
