Business process management in order fulfillment growth in e-commerce
This study explores the role of business process management (BPM) strategies in enhancing order fulfillment efficiency for e-commerce businesses. Order fulfillment, a critical factor of customer satisfaction, often faces challenges such as order cancellation, delayed processing, missed delivery schedules, and damaged product received by the customer. BPM offers a framework for improving efficiency by redesigning workflows, enhancing communication, and optimizing supply chain processes. This research concludes that integrating BPM tools and strategies not only improves operational efficiency but also supports sustainable growth and customer satisfaction in e-commerce. The authors declare no conflicts of interests.
Keywords
business process management,
e-commerce,
order fulfillment,
order cancellation,
automation,
redesign,
defectAuthors
| Peirov Omid | Tomsk State University | omidpeirov4@gmail.com |
| Cherepanova Natalia V. | Tomsk State University | asor81@ya.ru |
Всего: 2
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